FAQ

Orders & Purchases

How do I cancel or edit an order?

We pride ourselves on packing orders quickly. Because we begin preparing orders soon after they're placed, we're unable to cancel orders due to a change of mind.

We know mistakes happen. If you need to change your delivery address, contact information or other order details, please contact our Customer Service team by email or phone as soon as possible. Having your order number handy will help us assist you more quickly.

We'll always do our best to help, but we can't guarantee we'll be able to make changes.

Contact our Customer Service team at support@tienda.com or 800-710-4304, Monday-Friday from 9am-6pm ET.

How can I track my order?

As soon as your order is on its way, we'll send you a shipping confirmation email with tracking information so you can follow its journey.

If you created an account when placing your order, you can also track your shipment anytime by selecting "Track Your Order" or by signing into your account from the top of our website.

Can't find your tracking email or have a question about your shipment? Our Customer Service team is always happy to help.

What if there is a problem with my order?

If there's a problem with your order, please let us know as soon as you can. Our Customer Service team is here to help by email, phone or through chat.

Please include your order number and a brief description of the issue, and we'll work quickly to make things right.

I didn't receive all of my order?

If something appears to be missing from your order, please check your shipping confirmation email first to see if your items were shipped separately. Some orders ship in more than one box, so your items may be arriving in a different package.

If everything should have arrived together, take one more look inside the box, as smaller items can sometimes settle beneath the packing materials. If you still can't find your item, please contact our Customer Service team by email, phone or chat. Include your order number, and we'll be happy to make things right.

Returns & Exchanges

What is your returns policy?

We are happy to accept returns of most non-perishable items within 30 days. To qualify for a return, products should be unused, in their original condition and include all original packaging.

To ensure the quality and safety of our foods, we can't accept returns of perishable items. If a perishable item arrives damaged or spoiled, please let us know. We'll be happy to make it right as quickly as possible.

Please refer to our Returns Policy page for full details.

How do I initiate a return?

If you'd like to make a return, please contact our Customer Service team with your order number and a brief explanation. If your return is eligible, we'll provide detailed return instructions, including the return shipping address and everything you need to complete your return.

Can I exchange an item instead of returning it?

If you'd like to exchange a non-perishable item, simply return your original purchase following our Returns Policy, then place a new order for the item you'd like instead.

Unfortunately, we can’t take perishable items back due to food safety regulations.

If you have any questions, our Customer Service team is happy to help.

How long does it take to process my return or exchange?

Once we receive and inspect your returned item, eligible refunds are typically issued within 5–7 business days to your original method of payment.

If you'd like a different item, simply place a new order to receive the replacement as quickly as possible.

Shipping & Tracking

How long does shipping take?

After your order is packed, most shipments arrive within 2–7 business days, though we may need more time during the busy holiday season to get everything packed.

Expedited shipping typically arrives within 1–2 business days after shipment. Perishable orders may be held over the weekend to preserve quality. Delivery times may vary depending on your location and the shipping method chosen at checkout.

Do you offer expedited shipping?

Yes, we offer expedited shipping for most orders. During checkout, we'll show the available shipping options and estimated delivery dates based on your destination and the items you've selected.

Can I change my shipping address after placing an order?

If you need to change your shipping address, contact our Customer Service team as soon as possible and they will try to make the change. While we'll do our best to update your shipping address, we cannot guarantee changes once an order has been processed or shipped.

How can I track my order?

As soon as your order is on its way, we'll send you a shipping confirmation email with tracking information so you can follow its journey.

If you created an account when placing your order, you can also track your shipment anytime by selecting "Track Your Order" or by signing into your account from the top of our website.

Can't find your tracking email or have a question about your shipment? Our Customer Service team is always happy to help.