Returns Policy

Hassle Free Returns

Our number one goal is for you to be happy with your order. If you have a problem with any aspect of your order, we want to hear from you. We’ll do whatever it takes to make it right.

Contact our Customer Care team at or 800-710-4304, Monday-Friday from 9am-8pm ET.  We will get back to you within one business day, usually a lot sooner.

Return Policies:

  • If possible, please send photos of damaged items via email so we can improve our products and packaging.
  • Refunds are issued to the original form of payment. Your credit card company may take up to 10 additional business days to post the refund to your account.
  • Gift recipients returning items will receive their refund in the form of an eGift card.
  • Products purchased at the Williamsburg retail store may only be returned at the store.

La Tienda Customer Care